Norfolk Community Health and Care NHS Trust
Porter (Norwich)
The closing date is 13 November 2025
The Portering service supports the daily running of a wide range of ancillary services across hospital, health centre and other Trust sites.
The Portering team work alongside Trust staff to ensure the Trust is enabled in its delivery of front line health care service. Your role will involve many tasks which maintain the smooth running of the Trust sites. As a porter your role will develop and will be generic across a wide range of duties and skill sets.
The key duties listed below are some of the tasks you may be asked to undertake but may vary according to the operational requirements of the services supported across the Trust estate.
The range of duties listed below are those which may be undertaken by the post holder, either regularly or infrequently after appropriate and adequate training has been undertaken successfully.
Main duties of the job
Main Duties & ResponsibilitiesGENERAL
* General messenger duties. Porters will be expected to be always contactable via the mobile phone supplied by the Trust. 2. General security duties by:
• Ensuring that all doors are locked / opened at the appropriate times.
• Ensure all windows and doors are shut and locked if appropriate.
• Report any unauthorized persons or any untoward occurrences to the Facilities Manager.
3. To clear pathways of snow and ice and spreading of grit/ clearing of leaves/ litter when necessary and requested to do so ensuring the sites general tidiness.
4. The escorting or directing of patients and visitors using the sites and dealing with enquiries.
5. To undertake flushing of identified water systems, complete the relevant paperwork and file the paperwork appropriately, as instructed from time to time.
6. Assist in the conduct of any site audits requested by the Facilities Manager.
7. The preparation of rooms for meetings, including transfer of equipment and refreshments, e.g. video, overhead projector and screen, flip chart etc on receipt of a portering request.
8. Be observant of parking issues and keep area clear and accessible for ambulances, delivery vehicles etc.
9. To carry out any other portering related duties, both of a routine and non-routine nature, not specified in this job description, as requested by the Facilities Manager.
10. Report issues/ defects through the Helpdesk.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job responsibilities
MOVING AND HANDLING
1. Reception and delivery to wards / departments of stores, mail, beds, bedding, furniture, medical equipment and CSSD, collection and delivery of bloods and medication.
2. Delivery to wards and departments of all laundry/linen.
WASTE
1. Collection of soiled linen, clinical waste, refuse and recycling from all wards/ departments.
2. Dispose of all waste in accordance with Trust policy.
3. Monitor the disposal of waste e.g. skip, clinical waste and alert the Facilities Manager if there is a problem with the collection of waste by outside contractors.
MEDICAL GAS
1. Collect oxygen cylinders from stores for delivery to the wards and return the empty cylinders to storage for supplier collection.
2. Connect J/W size oxygen cylinders to medical gas pipe system (MGPS) manifold.
3. Check for leakages every day, ensuring the gauges are working correctly and to report any hazards relating to the operation of medical gas cylinders. Also ensure that the area is safe, compliant and clean.
4. Order new cylinders, as required, in liaison with ward staff.
5. Report on medical gas provision on a daily basis.
As a member of the Portering department you will be expected to:
Report for duty punctually
To participate in the drafting of duty rosters to ensure coverage of hospital sites during times of sickness and annual leave, need to be flexible and cover other sites when needed.
Wear issued uniform and comply with the requirements of the Uniform Policy/ PPE.
Maintain a clean, smart appearance.
Attend induction training programmes and other mandatory training as required.
Observe any changes in departmental or Trust policies by reading memoranda and notice boards.
Person Specification
Qualifications
* GCSE or equivalent English and Maths qualifications
Experience
* Experience of working in a customer facing role
* Experience in providing a support service
* Experience of working in a Healthcare environment
Skills, Abilities and Knowledge
* Flexible attitude and approach to work
* Requirement to cover in other geographical locations as directed
* Good organisational and communications skills
* An ability to work on own initiative and prioritise and manage own workload
* Articulate, calm, polite and well‑motivated with a positive attitude to customer care
* Proven experience of working as part of a team
* Safe Movement and handling
Communication
* Written communication in the form of a log or hand over book
Personal and People Development
* Can build a relationship with Trust staff
* Has a desire to learn through the training provided as part of the role
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
* Understands the need to provide good customer service
* Understands that the patient is the centre of everything we do
* Can work as part of a wider team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Norfolk Community Health and Care NHS Trust
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