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Better places, thriving communities.
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* Undertake additional training to ensure continuous self-development.
Main Duties
Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively review the published Assignment Instructions and suggest amendments that will improve or enhance the current level of service.
* Obtain a front‑line licence in either Security Guarding or Door Supervision and a CCTV PSS SIA Licence, complying with industry and statutory legislation, to be worn at all times while carrying out duties.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training for continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Renew licence at least 16 weeks before expiry.
Security and Health & Safety
* Identify and immediately report any health & safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
* Exercise common sense and initiative by immediately involving others if a situation becomes threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, to be used as part of the Incident Report process.
* Adhere to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA Licence
* SC Clearance desirable
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We offer a virtual GP on hand, financial wellbeing assistance through our Salary Finance scheme, and a flexible benefits platform – Choices – allowing you to customise benefits such as dental insurance, dining cards, coffee clubs, technology products, and more.
We provide high‑street discounts across thousands of retailers and gyms through the MiDeals platform, and a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
Employees receive Mitie Stars as recognition for their hard work – cash prizes and chances to win up to £10,000.
We prioritize career progression with diverse training and development opportunities through a wide range of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
Join our Mitie Team
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