We're looking for an organised and enthusiastic Summer Rental Customer Advisor for our Heathrow Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Responsibilities
* Deliver consistent, excellent customer care, both face‑to‑face and over the telephone
* Use strong communication and organisational skills to ensure all tasks are completed effectively and efficiently
* Handle customer complaints and queries
* Monitor and control expenditure
* Run daily reports and ensure they are acted on
* Help promote the branch and provide a positive customer experience
* Occasionally cover other branches when needed
* Maintain strong administrative skills
Qualifications
* Good communication skills
* Demonstrable ability to work effectively as part of a team
* Flexibility to work shifts on a rota basis, seven days per week, and cover other branches
* A full UK driving licence
Nice to have
* Previous experience working in the rental industry
Hours
Temporary: 45 hours per week, 5 days out of 7 and alternate weekends.
Benefits
* 33 days' annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* Extensive training
* Enhanced maternity and paternity leave
* and more
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.
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