Tenant liaison officer

Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract
£27,976 Pro rata per annum Plus Company Van Plus Fuel Card
Salford
Full-time | Immediate start available
Be the vital link between residents and delivery teams
Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties. If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.
What you’ll be doing as our Tenant Liaison Officer
* Acting as the key point of contact for tenants, keeping them informed throughout works
* Managing appointments, conducting home visits and door-to-door engagement
* Supporting kitchen and bathroom programmes across occupied properties
* Handling calls, emails and texts, ensuring clear and consistent communication
* Managing expectations and resolving concerns with empathy and professionalism
* Working closely with site teams to keep projects on track and customers informed
* Maintaining records and updating systems accurately
What we’re looking for
* Proven experience as a Tenant Liaison Officer (desirable) OR
* Similar customer-facing role (essential)
* Strong communication skills, confident dealing with challenging situations
* Ability to manage your own workload and work independently in the field
* Experience working with residents, ideally within housing, maintenance, or construction (desirable)
* Good IT skills (Excel / systems)
* A proactive, resilient approach, ability to handle high volumes and stay organised
Why join Liberty?
* Join a busy, high-impact programme where your role is essential
* Opportunity to progress
* Work in a collaborative environment where communication is key
* Make a genuine difference to customers in their homes and communities
Apply now
If you’re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you.
Closing Date: ASAP (We may close early due to high demand)