Royal Devon University Healthcare NHS Foundation Trust
* Provide a proactive and professional welcome to the Ward reception, acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
* Deliver an efficient administrative and clerical service to the Ward Team.
* Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care.
* Ensure all information is secure and confidentiality of information is maintained at all times.
* Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
* Ensure the professional image of the Trust is maintained at all times.
Main duties of the job
As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).
Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes.
Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Would you like the opportunity to work in a supportive team environment that provides the first point of contact for our Surgical Ward patients and visitors? If so, we would love to hear from you!
We currently consist of 7 Surgical Wards, each housing a Medical team consisting of Health Care Support Workers, Nurses, Doctors, with the Ward Clerk being pivotal to the administrative support required. There will also be opportunities for you to work alongside other Ward Clerk colleagues throughout the Trust.
Ideally, you would have a background in customer service and/or administration, but more importantly, we are looking for candidates who are enthusiastic, dedicated and who wish to make a difference.
Working Pattern: 30 hours, 4 days per week to include 2 weekdays & every Saturday & Sunday (07:30-15:30)
Interview Date: Friday 25th April 2025
For further information please contact: Matthew Trafford, Ward Clerk Team Leader - Matthew.trafford@nhs.net or Charlotte Moore, Admin Line Manager - charlotte.moore29@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
Person Specification
General Requirements
* See job description text above, and (where applicable) you can download a copy of the full job description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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