Sheffield is a great city, and the Sheffield City Council Plan 2024-28 focuses on what makes Sheffield a unique, ambitious, and inspiring city with a clear vision for Sheffield. A significant part of that delivery plan involves the embedding and support of technology and our approach to digital across the organisation and city.
Our Digital Strategy is being delivered with a series of projects that will modernise our IT infrastructure and look to the future using AI and Automation. We are bringing together professionals and teams that support ICT and Digital Innovation from across the organisation, to further develop skills in line with the SIAM model of delivery.
With this in mind, we are seeking to appoint an outstanding Information Systems Team Specialist for the Applications team that supports our Neighbourhoods Service. We are looking for an individual who possesses exceptional operational leadership and technical skills and experience to support the Information Systems Officers and team members to deliver an innovative problem-solving service that supports front-line critical services.
The service supports the Neighbourhoods Services Directorate by maintaining their Line of Business Applications and providing a support service to ensure the applications are enablers to business change and service improvement. You will be joining a team that currently support the following line of business applications.
• OHMS/NEC Housing
• Info@Work (DM Housing)
• APP (Flare) Housing/Civica CX
• Abritas
• Confirm
• Total Mobile
In this role you would need to:
• Extract and explore data confidently and accurately, using SQL and other tools as required
• Analyse the root cause of system problems, and work to resolve them
• Support 1st line help desk colleagues by investigating queries and deliver recommendations with supporting analysis
• Design & build interactive dashboards
• Communicate with colleagues to gather requirements and understand business challenges or client specific issues
You will need:
• Experience in data analysis, working with large amounts of client and financial data
• Experience with Data visualisation tools and a history of developing interactive and engaging dashboards that allow users to self-serve
• Experience with advanced reporting skills, in particular SQL, would be a benefit
This role will have a strong emphasis on the income management functions within the NEC Housing system. As such, candidates with knowledge and practical experience of rents and Right to Buy (RTB) processes will be at an advantage. Familiarity with income collection, arrears policies and statutory requirements relating to rental income and home ownership schemes will support effective delivery in this position.
You will be joining a dynamic forward-thinking service at an exciting time of change and be supported by both the Applications Service Manager and a skilled operational management team.
Key Benefits:
• Annual leave 26 days per year plus public holidays, rising to 31 days after 5 years’ service. Opportunity to purchase an additional 5 days per year leave
• Up to 6 days paid carers leave is available for those with caring responsibility
• Hybrid and flexible working
• Employee assistance programme providing valuable advice on a range of issues such as personal finances, counselling sessions and legal information
• Generous Local government pension scheme
• Discounts off Vodafone, Westfield Health and Public transport
• Salary sacrifice employee car lease scheme and city car club
• Cycle to work scheme and free eyesight tests
• Affordable housing and within 10 minutes drive of the Peak District
For further information please contact Carl Matthews, Information Systems Team Leader
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.