What is the job role?
This is an exciting opportunity for a highly motivated individual to join our Revenues and Benefits Systems Support team and provide assistance in supporting all operational functions within the Revenues and Benefits Service in order to meet Business objectives as determined within the Service and Operational Plans.
Main work duties will include but will not be limited to the following:
1. Providing specialised support in relation to the IT systems used by the Revenues & Benefits service and its customers. This includes running business processes to ensure that all areas of the system remain operational.
2. Test new functionality of all systems within Revenues & Benefits.
3. Ensure that all system issues are investigated and if necessary, logged with the relevant support provider, tracked, diagnosed, and resolved or escalated.
4. Conduct audit checks on daily batch processes, output and financial reconciliation and liaise with the relevant support provider to ensure any issues are resolved as soon as possible.
This post is exempted under the Rehabilitation of Offenders Act and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
We are looking for someone with extensive knowledge of legislation such as Benefits, Council Tax and Business Rates.
Ideally the successful candidate will have specialist knowledge of Housing Benefits.
You must have excellent IT skills and be able to communicate at different levels. You must be organised, self-motivated and can problem solve and analyse complex data. As well as using your own initiative, you'll be able to work well as part of a team. Working accurately and meeting deadlines and targets, you'll have a willingness to learn new skills, and be flexible to meet team needs.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role
If you need help or support to complete your application, please visit our to see how we can assist you.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
5. Members of the Armed Forces and veterans
6. Are currently in care or have previously been in care
7. If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.