We’re looking for a proactive and dynamic Neighbourhood Manager to lead our Housing and Neighbourhood Management service across the Home Counties, including Hampshire, Surrey, Sussex, Berkshire, and Oxfordshire. Delivering an accessible, customer-focused service to our communities. This is an exciting opportunity to lead the Neighbourhood Team, drive our landlord strategy, and make a real impact on the lives of our customers.
What You’ll Do
* Lead the Neighbourhood Team across Home Counties to deliver effective housing and tenancy management services.
* Promote a safety-first, rent-first culture and empower your team to deliver innovative, customer-focused solutions.
* Manage complaints, complex cases, and challenging situations with empathy and a “can do” approach.
* Audit and monitor Housing KPIs, compliance, and service delivery standards.
* Develop strong relationships with external partners, stakeholders, and statutory bodies.
* Oversee risk-based neighbourhood inspections and safeguard customer and staff wellbeing.
* Manage resources effectively, including budgets, staff performance, and operational assets.
* Contribute to policy and procedure development to ensure continuous service improvement.
What We’re Looking For
* Degree-level education or equivalent experience in housing, management, or transferable skills.
* Proven leadership skills with the ability to motivate teams and manage diverse staff.
* Experience handling challenging and emotive situations with empathy and professionalism.
* Strong problem-solving, decision-making, and communication skills.
* Knowledge and experience in the housing sector, including tenancy and neighbourhood management.
* Ability to drive continuous improvement and deliver strategic change.
Why Join Us?
* Lead a motivated team in the Home Counties, delivering exceptional housing services.
* Play a key role in shaping and improving neighbourhoods and communities.
* Work in a supportive, innovative environment with opportunities for growth and development.
If you’re ready to take on a challenging and rewarding role that makes a real difference in the Home Counties, we’d love to hear from you!
We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
* Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
* A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
* We invest in colleagues’ careers and development through our leader and colleague development frameworks
* Defined Contribution Pension and attached life assurance
* Volunteering hours available to all colleagues to enable them to give back
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
* Enhanced leave
* We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
You will be required to undertake a Basic DBS check if successful.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
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