Overview
This role runs the QA team - TLs, raw mats, techs on rotating shifts, cover teams, the lot. You\'ll take them from “pretty good” to world class. That means building capability, raising standards, making KPIs mean something, and being factory-facing. Not hiding in an office with a clipboard. You\'ll deal with customer complaints, audits, and visits. Some customers are lovely. Some aren\'t. You\'ll need the kind of people skills that make both groups believe you\'ve got things under control. It\'s quick-paced and busy enough to keep you on your toes.
Responsibilities
* Run the QA team (TLs, raw materials, technicians on rotating shifts, cover teams)
* Develop capability and raise standards so KPIs are meaningful and action-oriented
* Be factory-facing, not confined to an office
* Handle customer complaints, audits, and visits with effective communication and problem-solving
Qualifications
* You\'ve managed a QA function in FMCG (or something close)
* You can influence people – operators, managers, and customers
* You can spot problems, implement fixes, and align others to the solution
* You\'re ambitious, energetic, and want to grow beyond a sole “safe pair of hands”
* HACCP Level 3 or 4, food safety, and a degree are nice to have; training to Level 4 is possible with the right drive
Compensation & Progression
* Money: £43,500 + 10% bonus + 10% pension (could be nudged to £45k with the right background)
* Progression: Part of a large group; talent moves across sites; potential succession plan as the Head of Technical is not in post forever
* Stability: Very low turnover site; people stay because it\'s a good place to work
Why you might apply
* This is a “now or never” opportunity; the outgoing QA Manager has been here years, leaves on good terms, and speaks highly of the business
* Roles like this don\'t come up often
* Apply to verify if the notion of “world class” is real or just a strapline
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