Reporting to the Service Delivery Manager (SDM), the Deputy Service Delivery Manager (DSDM) will be responsible for the provision of services and support to internal and external customers. They will manage the day to day operations of their teams ensuring they are able to provide an excellent level of service, delivery of IT projects and resultant customer satisfaction. The DSDM will support their SDM and customers to establish budgets, approvals and operating plans for IT equipment and services, ensuring that they align with the UoP Digital Masterplan. The Deputy SDM will work closely with their customer at all levels to understand their roles, responsibilities and business needs and support them through change This position is working on-site only, so we are unable to support hybrid working for this appointment. The interviews are currently anticipated to be held on either 31 March 2026 and/or 14 April 2026. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .