We are seeking a motivated, enthusiasticand hardworking Medical Receptionist to join our friendly and busy team.
37 hours per week working at bothsites on a rota basis
Main duties of the job
Our receptionists are an importantpart of our team and will receive, direct and assist our patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way. They will alsoprovide general administrative assistance to the practice team and act as afocal point of communication between patients, doctors and other medical andclerical staff
About us
We are a friendly & supportive 2partner practice, offering a full range of services to our 10,500 patients. Our whole team take pride in delivering highquality, compassionate care and we encourage personal development of all ourstaff
Job responsibilities
The duties andresponsibilities to be undertaken by members of the reception team may includeany or all of the items in the following list.Duties may be varied from time to time under the direction of thepartners, practice manager, assistant practice manager or lead receptionist,dependant on current and evolving practice workload and staff levels.
Effectivelygreet patients and visitors attending the surgery in an appropriate andprofessional manner at all times
Runthe surgery appointment system efficiently to ensure patients are directed tothe most appropriate healthcare professional and setting
Communicatewith patients, relatives and carers using all methods available includingtelephone, face-to-face, text messages and e-mails
Processin person, by telephone and e-mail general enquiries ensuring accuracy ofdetail in all messages and ensuring these are actioned as necessary
Actionall practice tasks and workflow comments daily in accordance with thepractice policy
Explainpractice procedures and arrangements for patients wishing to register eitherpermanently or temporarily and ensuring the patients are residing within thepractice boundary and appropriate documents are completed
Registrationof patients, both permanent and temporary, and ensure information entered ontosystem is correct
Processdeduction of patients and receipt of medical records for newly registeredpatients
Liaisewith hospital departments and consultants/secretaries for additionalinformation and test results as required
Actionrepeat prescription requests and ensuring they are ready for collection by thepatient within 48 hours
Provideresults of tests and investigations as requested and advised by the GP
Informpatients of relevant charges for Non-NHS services, accept payment and issuereceipts for same
Updatepatient details to ensure correct and accurate details are held, i.e. correctaddress and telephone number
Accuratelyscan and attach clinical and administrative information/correspondence ontopatients records
Ensurecorrespondence, reports, results etc are filed promptly and in the correctrecords, ensuring that all recent correspondence is available when patients areseen
Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto
Issuecorrect and appropriate specimen containers and forms and ensure the correctinformation is obtained and completed on return of the specimen
Raiseservice requests with members of the wider healthcare team including DistrictNurses, Health Visitors, Community Matron, Palliative Care Nurses and otherservices
Maintainsupplies of stationery in consulting rooms and reception area
Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients
Ensureall practice computers are switched on/off at the beginning and end of each day
Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated
Ensurethat the reception area is tidy at the end of each surgery session inpreparation for incoming colleagues
Organisethe reception and waiting areas maintaining a tidy work area and a professionalappearance of patient leaflets and notice boards
Provisionof refreshments as required, keeping kitchen area clean & tidy and ensuringall dishes are washed
Undertakeany other additional duties appropriate to the post as requested by thepartners or the practice manager
Person Specification
Qualifications
* Educated to GCSE level or equivalent
Qualities & Attributes
* Excellent communication skills (written and oral)
* Ability to work as a team member and autonomously
* An awareness and understanding of the need for strict confidentiality
* Ability to work under pressure in a changing environment
Experience
* Minimum 1 year experience in reception duties/ working with the public
* Experience of working in healthcare setting
* Knowledge of EMIS & DOCMAN systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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