Managing Consultant - Operating Model Redesign & Service Transformation
Permanent
Location: UK Based - Client-site travel as required
Must be Eligible to work in the UK - Cannot provide sponsorship
A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service-sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations & Improvement, Transformation Delivery, Capability Uplift & Performance Optimisation.
You will guide clients through both diagnostic and hands-on implementation phases, ensuring measurable outcomes across - Process, People, Data & Technology.
Role:
Operating-model redesign & service transformation
Customer journey optimisation
Transformation recovery & turnaround
Multi-workstream programme delivery
Governance, risk & commercial oversight
Benefit realisation & performance improvement
Capability building & sustainable change You will:
Lead workstreams or mid-scale programmes
Act as a trusted advisor to senior operational leaders
Facilitate workshops, diagnostic assessments & journey redesign
Translate strategy into actionable roadmaps & delivery plans
Provide structured governance and delivery discipline
Coach blended teams across consultants, associates & client stakeholders Experience Required:
Proven track record delivering transformation, operational change or service-improvement initiatives
Background within service-sector environments - Financial Services experience advantageous
Exposure to Technology-enabled change - Automation, Digital Tooling, AI-Supported Service Improvements
Strong analytical capability and structured problem-solving
Comfortable influencing at Senior Leadership and Board Level
Hands-on, pragmatic & collaborative approach - focused on making change real, not just producing decks. Keywords: #ManagingConsultant #ServiceOperations #OperationalImprovement #OperatingModel #Transformation #FinancialServices #ConsultingCareers #ChangeManagement # Process, People, Data & Technology. T6/MN/ (phone number removed)