Company Overview
Snap Fitness is a leading player in the health and fitness industry, known for its innovative approach to smaller fitness gyms. Our mission is to provide accessible and convenient fitness solutions to our members while maintaining a no-frills business model.
Summary
We are seeking a dedicated Club Support professional to join our team at Snap Fitness in Blackwood. In this role, you will play a crucial part in enhancing member experiences and supporting the overall operations of our fitness club.
Responsibilities
Assist members with inquiries and provide exceptional customer service
* Manage data entry tasks accurately and efficiently
* Communicate effectively with members
* Uphold phone etiquette standards during member interactions
* Support upselling initiatives to promote club services
* Collaborate with team members to ensure smooth club operations
* Analyse member feedback to improve services offered
* Maintain a welcoming environment for all club members
* Qualifications
* Strong communication skills, both verbal and written
* Experience in customer service or support roles
* Familiarity with data entry processes
* Ability to analyse member feedback effectively
* Knowledge of upselling techniques is preferred
* Excellent phone etiquette.
* Passion for health and fitness.
* Call-To-Action
Level 2 Gym instructor & Level 3 Personal Trainer is desirable.
Join us at Snap Fitness where your passion for fitness meets your career If you're ready to make an impact, we invite you to apply today
Job Types: Part-time, Zero hours contract
Pay: From £12.21 per hour
Benefits:
* Free parking
* Gym membership
Work Location: In person
Reference ID: Club support role