Who we are We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in. The opportunity ✨ Are you a capable and curious People Advisor who is ready to join our club and reward the world? Our People Team purpose is to help create a workplace environment where our colleagues can grow, thrive and be their true authentic self, so they can do their best work for our customers. Sounds simple but those in the know understand this involves a clear people plan with many elements working in harmony together. We’re going to: Evolve our culture making IAG Loyalty an even more fulfilling and brilliant place to work where everyone belongs Bring the very best talent into our club and create the environment and opportunity for all to thrive and to put in place a colleague experience which focuses on the outcome and the impact, not the process and the task As People Advisor you will be responsible for delivery of a full range of people services as part of our People Operations team. One of the main roles is being a coach and facilitator to colleagues and leaders, supporting them to take ownership and grow their capability in people responsibilities. This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list. What you’ll get up to You’ll be part of a talented People team and you’ll be an integral part of our People team community and mission. You will give first rate coaching, advice and guidance on people matters to our people managers and colleagues across our Head Office (UK and Spain) and Contact Centre You will provide efficient and effective end to end management of employee relations matters and HR cases (including disciplinary and grievance, performance and absence management, redundancy and TUPE) You’ll help support an exceptional onboarding experience for any new joiners ensuring they have access to all the information required to enable a positive, seamless start to their IAG Loyalty career You will work collaboratively with the wider People Ops and Advisory Teams to drive a seamless candidate and colleague experience for all People interactions, always looking for areas for automation and improvement You will support the People Partners’ operational needs and provide insightful feedback and input to help them, and the broader People team deliver dynamic people solutions You will develop and maintain a framework of guidelines for our colleagues which enable accountability and high standards of working, underpinned by employment law principles As you would expect, this role will still require some People administration activities so you will do this in an efficient and accurate way supporting your fellow People Operations colleagues and the broader People Team as required What we need from you You will be confident working in a varied, fast paced role and committed to delivering excellent HR advice to colleagues at all levels often within tight time frames You will be naturally curious and creative, and brave enough to challenge the status quo when it comes to our processes and procedures with a focus on a value add colleague experience at the core of everything you do You will be an expert in employee relations and well versed on employment law & HR policy and be used to applying this in different situations and circumstances You will have a commercial focus and will constantly look at new ways to improve our colleagues’ experience in any People interactions Your ability to handle confidential and sensitive data will be unquestionable and you operate with sensitivity and professionalism at all times You’ll develop strong, collaborative relationships with colleagues at all levels within IAGL, across other OpCo’s and with suppliers You’ll possess strong influencing skills and won’t be afraid to challenge upward You will be resilient and organised, have an excellent attention to detail and work confidently on MS Office platforms You will be CIPD qualified or will bring relevant experience working in a progressive HR Team You will bring energy and expertise to cross functional projects within the People Team and across the business We work using Agile across all business areas and we’re building our knowledge and experience to work in this way in the People Team- an understanding or experience of this way of working would be advantageous We might not be right for you if: You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone. You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review. If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit. Equity, Diversity and Inclusion at IAG Loyalty Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives. This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities. Please let us know if we can make any reasonable adjustments to support your interview process with us.