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Join Our Family
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
The Exciting Opportunity
We opened the first 5* Hotel in Liverpool, The Municipal Hotel & Spa MGallery, in May 2023, revitalizing this historic building. Our Heartists aim to create memorable moments, sharing stories from the past and crafting their own magical tales. The hotel features 179 bedrooms, various restaurants, bars, and a spa sanctuary, all set in an iconic city landmark.
A Day in the Life of a Palm Court Manager
What you'll be doing...
* Managing the entire Palm Court operation, including the Bar, ensuring excellence and consistency in service and presentation.
* Proactively anticipating guest needs and building strong relationships as the face of Food and Beverage for the Palm Court and Bar.
* Overseeing service and preparation, completing daily checklists.
* Driving continuous improvement, setting objectives to elevate service, product quality, and team performance.
* Focusing on cost control and operational efficiency.
* Managing stock control and back-office systems like Symphony and MICROS, with accurate reporting.
* Maintaining allergen information and ensuring weekly spec tests are performed.
* Supporting the Bar Manager in beverage presentation and creating a theatrical experience.
* Managing resources, costs, and team scheduling effectively.
* Following AA and LQA standards in guest interactions.
* Recruiting and developing team members for future growth.
* Ensuring effective communication and handovers within the team.
* Maximizing revenue through upselling and managing reservations efficiently.
* Handling large party pre-arrival calls and resolving complaints proactively.
* Being the front and center for all events in the Palm Court.
What We Offer
As a Heartist, you'll enjoy benefits from the Accor and RBH groups, including preferential hotel rates, exclusive discounts, additional holiday entitlement, pension schemes, and more. Our benefits aim to enhance your experience and support your well-being. Watch our RBH employee benefits video to learn more.
Equal Opportunities
RBH Hospitality Management is committed to diversity and inclusion. We welcome applications from all backgrounds and provide reasonable adjustments upon request at careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industry: Hospitality
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