Doyou have excellent organisational skills with attention to detail to succeed inan administrative role?
Inthe Neurophysiology department, we are looking for a friendly, self-motivatedand enthusiastic individual to provide comprehensive administration service andclerical support and be a part of our team Leeds General Infirmary. You will bejoining our supportive and positive team that combines of administration staff,physiologists and doctors.
At LTHT, we pride ourselves of having the goal to be the best place to work, so ifthis is a role you are interested in please apply to become the next ClericalOfficer/Typist in the Neurophysiology Department.
Afull induction will be given along with the opportunities for professionaldevelopment in a supportive environment.
Thispost is a substantive post for 37.5 hours per week, 8:30am until 5:00pm with anhour for lunch. During the interview you will be asked to complete a typingassessment.
Please contact Catherine Duffy or Clair Lodge on 01133926855 or catherine.duffy4@nhs.net/ clair.lodge@nhs.net for further enquiries.
Main duties of the job
Thesuccessful candidate will be within the Neurophysiology team to facilitate thesmooth and efficient delivery of the patient administration pathway fromreferral and throughout the outpatient/inpatient process. You will be providingan efficient, effective and accurate administrative duty to support thedelivery of high standard and cost effective treatment of patients.
Theresponsibilities of this role include general reception duties (e.g greetingpatients, answering the telephone etc), making outpatient appointments, typinginpatient and outpatient reports and correspondence, clinic coding, dealingwith patient enquiries and reports and other healthcare professionals andfiling of results. Therefore having excellent communication, being able to workas part of a team as well as being able to use own initiative and workingtowards deadlines are the skills to be successful at this role.
If you have the skills to take on this role, pleaseapply. We want you on our team!
About us
Comeand join our team in Leeds and become part of The Leeds Way sharing our visionand values. Our Trust is recognised for our staff engagement, great care andrated GOOD by the Care Quality Commission.
Inthe Neurosciences CSU, we aim to be a fair and supportive CSU with positive,caring teams who are champions of the Leeds Way values. Our values are part ofwhat make us different from other trusts, so we see this as a strength, as wellas a responsibility. They have been developed by our staff and set out whatthey see as important to how we work. Our five values are:
Accountable
Empowered
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk' membersof our existing workforce to new roles. As such, all our job adverts aresubject to this policy and we reserve the right to close, delay or removeadverts while this process is completed.
Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.
Job responsibilities
PRINCIPALDUTIES & AREAS OF RESPONSIBILITY
Providecover in reception e.g. act as reception clerk, dealing with queries frompatients, medical staff and outside agencies, including telephone enquiries.
Bookingpatient appointments using the PAS system.
Dealingwith correspondence, incoming and outgoing, that any senior member of thedepartment may require in a timely manner. This includes the monitoring of adepartmental email inbox and daily post.
Dealingwith telephone enquiries from patients, hospital staff and outside agencies andpatients including changing patient appointments.
Generalclerical duties which include filing, photocopying and faxing.
Arrangingambulance transport, portering services or nurse escorts for patients.
Typingof medical reports/patient details onto the PAS system.
Cashingup of clinics on PAS.
Otherduties
Toliaise with colleagues and other disciplines as necessary.
Tomaintain knowledge of systems and equipment based in the department.
Toparticipate in the appraisal process as outlined by Trust policies andprocedures.
Totake on additional and changing duties commensurate with the grade as definedby the Patient Services Co-Ordinator/Business Manager in response to demandsmade upon the Department.
5.THE LEEDS WAY VALUES
Ourvalues are part of what make us different from other trusts, so we see this asa strength, as well as a responsibility. They have been developed by our staffand set out what they see as important to how we work. Our five values are:
Accountable
Empowered
Allour actions and endeavours will be guided and evaluated through these values
Additionally,the following are core values which relate specifically to this post:
Beof a mature, pleasant and friendly nature. A sense of humour is advantageous.
Havea flexible approach to their work.
Becommitted and focused to provide a quality service that meets the needs ofpatients, staff and other health professionals.
Beable to communicate at all levels with a professional manner, showingpoliteness and empathy towards patients and their families.
Havean ability to learn by ones mistakes.
6.WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)
LeedsTeaching Hospitals NHS Trust is part of the West Yorkshire Association of AcuteTrusts (WYAAT), a collaborative of the NHS hospital trusts from across WestYorkshire and Harrogate working together to provide the best possible care forour patients.
Bybringing together the wide range of skills and expertise across West Yorkshireand Harrogate we are working differently, innovating and driving forward changeto deliver the highest quality care. By working for Leeds Teaching HospitalsNHS Trust this is your opportunity to be a part of that change.
WYAATis the acute sector arm of the West Yorkshire and Harrogate Health and CarePartnership, one of the largest integrated care systems in the country. ThePartnerships ambition is for everyone to have the best possible health andwellbeing, and the work of WYAAT, and each individual trust, supports thatambition.
7.INFECTION CONTROL
Thejobholder must comply at all times with the Leeds Teaching Hospitals NHS TrustInfection Control policies, in particular by practising Universal InfectionControl Precautions. Hand hygiene must be performed before and after contactwith patients and their environment.
8.HEALTH AND SAFETY / RISK MANAGEMENT
Allstaff are responsible for working with their colleagues to maintain and improvethe quality of services provided to our patients and other service users. Thisincludes complying at all times with the Leeds Teaching Hospitals NHS TrustPolicies, including Health and Safety policies, in particular by followingagreed security and safer working procedures, and reporting incidents using theTrust Incident Reporting system
9.EQUALITY AND DIVERSITY
Thejobholder must comply with all policies and procedures designed to ensureequality of employment and that services are delivered in ways that meet theindividual needs of patients and their families. No person whether they arestaff, patient or visitor should receive less favourable treatment because oftheir gender, ethnic origin, age, disability, sexual orientation, religion etc.
10.TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
Thejobholder must take responsibility in agreement with his/her line manager forhis/her own personal development by ensuring that Continuous ProfessionalDevelopment remains a priority. The jobholder will undertake all mandatorytraining required for the role.
11.COMMUNICATION & WORKING RELATIONSHIPS
Thepost holder will communicate with patients and their families and liaise withother health professionals both internally and externally as an integral partof the post.
12.SPECIAL WORKING CONDITIONS
i)PHYSICAL EFFORT:
Somemoving of stationary items eg reams of paper, medical files etc may benecessary.
ii)MENTAL EFFORT:
Concentrationcan be for prolonged periods of time when typing as length of medical reportsand tapes vary. Photocopying complex documents, collating and distributing ofsaid documents, daily typing, faxing and distributing of rotas on behalf ofsecretaries, taking telephone messages and covering forsecretaries/receptionist during periods of absence.
ii)EMOTIONAL EFFORT:
LimitedEmotional Effort needed.
iii)WORKING CONDITIONS:
The post holder is expected to travel to other sitesif required, via the Trust shuttle bus service
Person Specification
Skills & behaviours
* Self-motivated and enthusiastic
* Able to work accurately and calmly whilst under pressure
* Good team worker
* Reliable and punctual
* Be able to work with limited supervision
* Professional in appearance and conduct
* Be of a mature, pleasant and friendly nature with a good sense of humour
* Have the ability to stay calm whilst working under pressure.
* Adaptable and flexible
Other criteria
* To familiarise him/herself with the basic work and procedures of the department in order to answer patient enquiries and provide an effective and efficient clerical service
* Accurate typing and spelling ability
* Good interpersonal and communication skills & good telephone skills
Experience
* Previous NHS experience including Reception/Office Administration experience
* Knowledge of Medical Terminology Knowledge of PAS/Epro/PPM+/CARPs
Qualifications
* Experience in dealing with members of the public in a professional working environment.
* Keyboard/data entry skills are essential, basic knowledge of Word, Excel, Powerpoint, Outlook.
* Good communication skills are required, both written and oral.
* Qualifications - DesirableRSA II typing/word processing or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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