Business Readiness Manager | 6 months |Hybrid | DoE | Inside PAYE
Exeter, United Kingdom
Contract
Competitive
Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
1. Lead business readiness planning aligned to project milestones
2. Identify impacts across billing and CRM processes
3. Engage stakeholders and drive change adoption
4. Coordinate training and support for end users
5. Manage go-live readiness and post-launch support
6. Monitor risks and escalate readiness concerns
Ideal Experience:
7. Expertise in receiving tech into a business ideally a contact centre / customer service
8. Proven experience in billing transformation
9. Background in contact centre environments
10. Strong change management and stakeholder engagement skills
If this is of interest please apply with your latest CV and I will be in touch to discuss.