Advice Worker – Advice and Information Service
Last updated: 31/03/2026
Key info
Post:Advice Worker – Advice and Information Service
Hours: 28 hours per week (Typically, 7 hours a day between 9.15am and 4.45pm)
Salary: Grade Point 13-17, £25,864 – £31,612 (pro rata)
Location: Glasgow City Centre office base. Hybrid working arrangements can be discussed, with the expectation to spend a minimum of 50% of working week within office base. You may also be asked to travel, with notice, to other OPFS offices and events external to office base.
Reports to: Advice and Information Services Manager
The postholder will be expected to operate in line with our values which are:
Justice, Equity, Trust, Collaboration and Compassion.
Overview:
The Advice and Information Service is a national support system for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity. The service operates Monday to Friday, 9:30 am to 4:00 pm, excluding Christmas and Easter holidays.
All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.
Equal opportunities and family friendly employment
OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.
The role description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that roles change and evolve over time.
Key tasks and responsibilities
The Advice Worker is central to delivering high quality, tailored advice to single parent families and professionals. The role also involves identifying social policy concerns from interactions, helping shape OPFS’s strategic and advocacy efforts.
All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.
As an Advice Worker at OPFS, you will:
* Work to the agreed priorities of the service providing clear, compassionate advice on key areas including housing, money, parenting, relationships, health & wellbeing, and employment/training.
* Signpost single parents and professionals to relevant services and resources.
* Accurately record all interactions using Salesforce CRM.
* Participate in monitoring, evaluation, and training to support continuous improvement.
* Maintain confidentiality and uphold safeguarding, data protection, and health & safety policies.
* Contribute to team meetings, service development, and quality assurance activities.
* Actively promote the work of the service, build and maintain networks with relevant organisations and professionals, and collaborate effectively with colleagues.
* Promote equality, diversity, and inclusive practice in all aspects of your work.
* Ensure the voices and experiences of single parents inform your advice and contribute to OPFS’s policy and advocacy efforts.
* Demonstrate flexibility, a positive attitude, and a commitment to OPFS’s core values: Justice, Equity, Trust, Compassion, and Collaboration.
The job description is a broad picture of the post at the time of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.
Personal specifications
Practical Skills
Personal Qualities
Terms and conditions
Further information
The closing date for applications is Friday 24 th April 2026 at 5pm.
If you need to make an application in an alternative format on the basis of a disability or long-term health condition please email jobs@opfs.org.uk for guidance.
To ensure a fair and effective selection process, we require all applicants to follow the guidance below when submitting their application.
Your cover letter is a critical part of your application. It must:
* Directly demonstrate how you meet the essential experience listed in the job description.
* Provide clear, specific examples of how your experience, skills, behaviours, knowledge and values meet those criteria.
* Demonstrate your understanding of our sector, this role and its requirements, not just your general career history.
* Tailor your cover letter to this specific role – generic or perfunctory cover letters will not be accepted.
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