Role and Compensation
A highly organised Hire controller is required for our prestigious market leading, award winning, Sunday Times Fast track 100 client.
Salary: circa £30k‑£34k+ dependent on experience. Benefits include bonus, generous holidays, contributory pension scheme and private healthcare medical insurance.
Qualifications and Experience
* Experience as a hire controller, familiar with the hire control process from start to finish.
* Knowledge of processing hire quotes, sales quotations, quotation orders, hire purchase orders, hire sales order processes or similar hire control activities.
* Highly organised, meticulous attention to detail and a flexible, positive can‑do attitude. Good team player with strong IT skills and experience with SAP, CRM or similar systems.
* Full UK driving licence and residence within commutable distance to Aylesbury office for a permanent onsite role (full time 8.30‑5.30 Monday to Friday).
* Desirable: Experience within the plant machinery, plant equipment, hire plant, hire fleet, vehicle plant, fleet automobile industry, construction plant industry or similar plant industry (not essential).
Key Responsibilities
* Handle customer plant hire enquiries over the phone and by email, ensuring timely service and adherence to customer specifications.
* Convert incoming purchase orders, ensure equipment availability, process and send order confirmations to customers.
* Complete all purchase order paperwork, sales administration and hire documentation linked to the sales order.
* Address customer hire invoice queries, disputes, technical questions, negotiations and deliver excellent customer service.
* Manage and maintain the SAP hire system, ensuring compliance, accurate contracts and quotations throughout the process.
Purpose
The hire controller role focuses on delivering exceptional customer service, managing hire sales quotations and controlling the hire process to completion, meeting customer specifications and satisfaction.
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