OmniChannel Technology Manager | Senior Level | Full time
Job Title: Enterprise Commerce Architect – Manager
Location: London, Manchester, Newcastle, Edinburgh, Birmingham
Career Level: Manager (L7)
We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index
As an Enterprise Commerce Architect at the Manager level, you will:
Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams—spanning business stakeholders, technology leads, and UX designers—to ensure that your commerce architecture integrates smoothly with existing systems and delivers measurable business value.
Responsibilities include:
* Business Focus: Collaborate with executive leadership to ensure that the commerce strategy drives revenue growth and enhances market competitiveness.
* Strategic Commerce Architecture: Define and lead the technical strategy for composable and omnichannel commerce solutions, ensuring alignment with client business objectives.
* Client Engagement: Work closely with clients to understand their commerce requirements and translate them into robust technical designs—covering product catalogues, checkout flows, payment integrations, and order management.
* Solution Design & Implementation: Architect and oversee the design of headless storefronts, microservices, and API integrations for seamless collaboration across marketing, sales, and fulfilment. Ensure solution designs are driven by business priorities and deliver tangible business value.
* Integration & Collaboration: Partner with CMS, MarTech, and enterprise architecture teams to define end-to-end solutions and technical dependencies, including OMS, ERP, CRM, and CDP integrations.
* Technology Evaluation: Assess and recommend the best-fit commerce platforms (e.g., Salesforce Commerce Cloud, Commercetools, Adobe Commerce, SAP Commerce Cloud) based on client needs, with clear cost-benefit analysis to ensure technology choices meet long-term business needs.
* Workshops & Documentation: Lead solution design workshops and deliver comprehensive architectural documentation along with client presentations.
* Leadership & Stakeholder Management: Manage cross-functional teams, mentor junior architects, and engage senior stakeholders to secure buy-in for proposed solutions.
* Continuous Improvement: Stay updated on emerging trends in composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements.
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