* Date Added:
08 September 2025
Location:
Taunton
Salary:
£50,000 plus OTE
Closing Date:
28 September 2025
Contract Type:
Permanent
Job Reference:
JOB DESCRIPTION
Aftersales Manager Opportunity – Howards Motor Group
Monday to Friday | £50k plus OTE | Outstanding Benefits Package
Howards Motor Group, an award-winning family-owned regional group, is searching for a dynamic Aftersales Manager to join our team. Representing 14 brands across 27 dealerships in Somerset, Dorset and Devon, we pride ourselves on delivering exceptional customer experiences. Having secured the #1 Reputation score in the AM100 for two consecutive years, this is your chance to lead an ambitious and customer-focused team at one of the UK's leading motor groups.
Having a culture of nurturing from within for organic operational line managers, this is a rare opportunity to join our group in a leadership role
What You'll Be Doing
As Aftersales Manager, you will take ownership of the service department's daily operations, leading by example to ensure smooth workflow, a motivated team, and most importantly, outstanding customer satisfaction. Key responsibilities include:
* Managing day-to-day service operations, ensuring efficiency and high standards in all areas.
* Delivering exceptional customer experiences by addressing queries, resolving issues, and ensuring satisfaction.
* Leading, mentoring, and developing your team, fostering a positive culture and professional growth.
* Driving revenue by identifying and promoting upselling opportunities for additional products and services.
* Ensuring compliance with safety and quality standards, conducting regular equipment inspections.
* Collaborating with other departments to optimise processes and deliver the best service.
* Overseeing inventory management for parts and supplies, ensuring seamless operational support.
What We're Looking For
To thrive in this role, you'll need:
* Proven managerial experience within a service-oriented or automotive environment.
* Strong mechanical knowledge and familiarity with modern systems and equipment.
* A passion for customer service excellence, with the ability to build trust and rapport.
* Exceptional leadership and communication skills to inspire your team.
* The ability to effectively upsell services while prioritising customer satisfaction.
* Great organisational skills with an eye for detail and a commitment to quality.
Why Join Team Howards?
We understand that your success is our success, so we offer a package designed to help you thrive:
* Monday to Friday working week for improved work-life balance.
* A competitive salary with uncapped bonus opportunities, meaning your earning potential is truly limitless.
* Enhanced Holiday Allowance, including your birthday off and increasing with service.
* Continuous training and career development, giving you the tools to grow and succeed.
* Leadership Programme Training
* Life Assurance Scheme, providing financial security for your loved ones.
* Market Leading Employee Assistance Scheme (include Cancer Care)
* Pension Scheme with a trusted provider.
* Discounted MOT & Service costs for you and your family.
* Regular staff social events to celebrate team successes.
* Recognition programmes, such as Employee of the Month and Long Service Awards.
* Free refreshments to keep you energised throughout your day.
Why Howards?
At Howards Motor Group, people are at the heart of everything we do. Whether it's delivering excellence to our customers or providing opportunities for our employees to grow, we are committed to making every experience exceptional. Joining us means becoming part of a forward-thinking team where your hard work is celebrated and rewarded.
If you're ready to make your mark in a business that values innovation, leadership, and exceptional service, apply now to join Team Howards as our next Aftersales Manager.
How to Apply
Closing Date: Midnight on 28th September 2025
We are proud to be an Equal Opportunity Employer and encourage applications from individuals of all backgrounds. If you require any accommodations during the application process, please let us know.