Join to apply for the Application & IT Support Engineer role at GET RECRUITED (UK) LTD
Crewe - Hybrid
Up To £35,000
We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, rapidly expanding client’s team. This is a key role within the IT function, combining Business Central application support with 1st line IT service desk responsibilities.
The Role
* Provide 1st line IT support across hardware, software, networks, and cloud services.
* Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC‑related incidents.
* Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
* Manage new starter onboarding: account creation, hardware configuration, and access setup.
* Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
* Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
* Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
* Escalate complex technical issues to internal teams or external vendors when needed.
* Maintain accurate technical documentation, knowledge base articles, and support procedures.
* Act as a key liaison for IT suppliers, software providers, and support partners.
* Deliver ad‑hoc user training, best‑practice guidance, and system walkthroughs.
* Ensure compliance with IT policies, security standards, and internal processes at all times.
You
* Demonstrated experience supporting end users for IT & Applications.
* Strong technical troubleshooting ability with excellent problem‑solving skills.
* Confident working independently and managing workloads under pressure.
* Highly organised with strong prioritisation and multitasking capability.
* Excellent communication skills, both written and verbal, with the ability to translate technical language for non‑technical users.
* Strong attention to detail and a commitment to delivering high‑quality service.
* Curious, analytical mindset with a desire to continually develop technical knowledge.
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We are an equal opportunities employer and we never charge candidates a fee for our services.
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