Location: Guiseley, Leeds
Hours: MonFri, 9am5pm
Salary: From £26,000
Why join us?
At United Gas & Power, were proud to be one of the UKs highest-rated commercial energy suppliers, and were expanding our team! Were looking for a Collections Agent who enjoysspeaking with people, solving problems, and finding fair solutions for customers.
This is a fantastic chance to step into the energy sector with a company thats fast-paced, high- performing, and genuinely values its people. Youll sharpen your negotiation and problem- solving skills, gain exposure across departments.
At UGP, we value diversity and strive to create an inclusive workplace where everyone can thrive. We welcome applicants of all backgrounds, and were committed to equal opportunity in hiring.
What youll do:
1. Manage a portfolio of customer accounts not just taking calls, but handling the admin and follow-up work that keeps things moving
2. Speak with customers by phone and email to agree repayment plans and resolve overdue accounts
3. Investigate account issues and work with billing, legal, and tenancy teams to get answers and solutions
4. Keep clear and accurate records of payment plans, agreements, and account updates
5. Share insights with the team and support colleagues we all succeed together
6. Sta...