Legal Administrator
Co‑op
Base pay range
Legal Administrator – Estate Planning
£24,570 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work Level 6C)
Full time, 37.5 hours, Monday‑Friday
Bristol, BS32 4SD – office based
Responsibilities
* Support case handlers with a variety of client and third‑party communications and administrative work.
* Take inbound calls, build positive relationships, and resolve any issues that arise.
* Work effectively from a task list, ensuring it is well maintained and scheduling follow‑up tasks with third parties and internal partners.
* Complete a variety of ad‑hoc requests so the team can meet their needs, which may include talking with customers or third parties on the telephone.
* Answer email queries via a shared inbox.
* Support the development and implementation of any system or process changes.
Qualifications
* Some previous administration experience.
* Great communication skills with confidence to speak to clients on the phone.
* Excellent organisational skills with the ability to prioritise a varied workload.
* A high level of attention to detail.
Benefits
* Competitive salary.
* Coaching, training and support to help you develop.
* Pension with up to 10 % employer contributions.
* Annual incentive scheme.
* 28 days holiday plus bank holidays (rising to 32 in line with service).
* Discounts on Co‑op products and services.
* Wagestream – a money‑management app that gives you access to a percentage of your salary as you earn it.
* Free support for your physical, mental, and financial wellbeing.
Inclusive Work Environment
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of your application, you’ll need to complete an online assessment. This assessment typically takes between 45‑60 minutes. If you’re a current Co‑op colleague, this does not need to be completed.
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