0 - 19 Administrator
Closing date: 04 June 2026
Provide clerical support to allow for the effective operational management of the 0-19 service, by undertaking routine office duties, typing, administrative and clerical duties and dealing with routine enquiries and queries via telephone and email.
Responsibilities
* Process and maintain accurate records of all referrals to the service.
* Undertake word processing and photocopying as directed.
* Provide clerical support at service meetings to ensure accurate records are maintained.
* Transmit messages and documents through the organisation's systems (e.g., fax/email).
* Maintain, revise and update patient/client/staff filing systems as necessary.
* Archive patients' files at regular intervals.
* Monitor stock levels of stationery within the service and order stock and non‑stock items, receipting orders delivered.
* Utilise different computer programmes for report and information production (e.g., spreadsheets, graphs, illustration).
* Support the service with data input that will inform performance reports.
* Provide confidential administrative and clerical support to the service.
* Deal with telephone enquiries, providing information where appropriate and ensuring staff are fully informed.
* Make telephone calls as requested on behalf of the service (e.g., to re‑arrange appointments or provide information to patients).
* Communicate effectively and appropriately with patients, clients, members of the service and other agencies.
* Adhere to all relevant Trust policies, procedures and protocols, and contribute to discussions and decisions that involve the service and the organisation.
* Participate in induction of new starters to the service.
* Report any financial or physical resource needs to the Clinical Manager.
* Undertake mandatory training as directed by the Trust and any additional training identified as essential to service delivery.
* Participate in the personal development review process as directed by the Trust.
Key Relationships
* Bridgewater Community Healthcare NHS Foundation Trust
* Primary/Secondary/Tertiary Health Service
* Local Authority (Wigan Council) and Public Health
* Clinical Commissioning Group (Wigan CCG)
* SERCO, Home Office, Independent, Voluntary and Third Sector Services, Local Lifestyle services (not exhaustive)
Person Specification
Skills and Knowledge
* Effective communication skills both verbal and written.
* Ability to work on own initiative.
* Ability to prioritise workload and deadlines.
* Good understanding of computer programmes and effective IT skills.
* Willingness to undertake additional training to increase skills and knowledge.
Relationships
* If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Job Specific Requirements
* The ability to travel independently across the Trust.
* The ability to work flexibly in accordance with service needs.
Qualifications
* Good standard of general education in numeracy and literacy.
* RSA 11 or equivalent.
* MOST.
* NVQ 2 Business and Administration.
Experience
* Experience of undertaking a full range of administrative, clerical and reception duties.
* Experience of working within a team.
* Experience of using Microsoft packages.
* Previous experience of ordering stock and non‑stock items through requisition and procurement.
Sponsorship
* Please confirm your Right to Work status (share‑codes will be checked where applicable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cheshire and Mersey NHS Foundation Trust (BCH)
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