The role
holder will be part of the Employee Services team, which includes AskHR, Payroll, Talent Attraction, Onboarding and Manager Advice.
This is a great role to build a breadth of knowledge across many core HR activities and also support the strategic owners of each activity in the People Leadership Team (PLT). As such this can be a great foundation for further career growth into more senior HR roles (thus why the successful applicant will either have CIPD Level 3 or 5 or being willing to study and gain that qualification).
The team sits within the broader Enterprise Services Function alongside other key service lines, such as IT and Financial Services, providing that alternate route for progression. It’s a small team of 4 that is highly capable. It would be expected you would be on-site at least 3 days per week. Whilst skill and experience would be advantageous, the No1 requirement is to have high agency (can-do mindset) and bring a positive energy to the work and team.
Key Accountabilities
1. End-to-End Process Management – Deliver high-quality HR operational services across the full employee lifecycle, with a focus on consistency, accuracy, and compliance.
2. System and Data Oversight – Maintain workflows in Success Factors and support Workday configuration and reporting where needed; ensure accurate permissions and data integrity.
3. Stakeholder Engagement – Collaborate with People Partner’s, Reward, Organisation Development, IT, Payroll and Recruitment to deliver integrated service and resolve issues efficiently.
4. Continuous Improvement – Identify improvement opportunities in process, system and experience, and support the implementation of enhanced service models.
5. Governance and Compliance – Ensure governance audit obligations are fulfilled through effective admin and control.
6. Escalation Handling – Act as the escalation point for complex, ambiguous, or high-risk service queries.
7. Data and Reporting – Produce HR dashboards and reporting packs; ensure delivery of cyclical performance, reward, and attrition data.
8. Team Capability – Support onboarding, training and capability development of colleagues through coaching and best practice sharing.
Key Capabilities/Knowledge
9. Refer to core QinetiQ competency framework (Business, Personal, Leadership)
10. Additional technical capability in Success Factors (basic configuration and reporting)
11. Ability to coordinate and deliver across multiple service lines simultaneously
12. Professional credibility in engaging with senior stakeholders and SMEs
13. Good organisational skills with the ability to multi-task.
14. An ability to work under time constraints
15. Able to make decisions based on own knowledge and experience.
16. Ability to prioritise & deliver accurate results to tight deadlines
17. An ability to work under pressure
18. An ability to challenge and negotiate when confronted with problematic situations
Experience & Qualifications
19. Demonstrable experience in HR operations or employee services, ideally in a shared service or COE-linked environment
20. Familiarity with Success Factors workflows and reporting tools
21. Strong understanding of the full employee lifecycle and cyclical HR processes
22. NVQ Level 4 in Business Administration or CIPD level 5 (or equivalent experience preferred)
23. Ability to manage high volumes with strong attention to detail and judgement
Role Tasks (include but not solely)
24. AskHR query triage and resolution
25. Job evaluation admin and JD collation
26. Bonus letters and reward statements
27. Compressed working admin
28. QinetiQ Hardship Fund admin
29. Note taking for formal processes
30. Workday reporting support
31. Occupation Health referrals and progress management
32. Organisational Development activity and support
33. Pensions administration
34. Annual cycle coordination and support (Performance Management, pay review, bonus)
35. Interview scheduling and recruitment pack generation
When required:
36. Onboarding logistics (e.g. pre-employment checks, IT coordination, induction planning)
37. Contract generation and offer management
38. Reference request fulfilment
39. Employee Lifecycle changes (e.g. manager, hours, location, title)
40. Off boarding (resignations, leaver comms, exit survey triggering)
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.
Our Benefits:
41. Matched contribution pension scheme, with life assurance
42. Competitive holiday allowance, with the option to purchase additional days
43. Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
44. Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
45. We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
46. Volunteering Opportunities - helping charities and local community
Our Recruitment Process:
We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.
Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.
For further information on National Security Vetting, please see the link below.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK ()