Job Specification: CE Application Analyst
Location: Doncaster (Hybrid – 2 days per week on site)
Employment Type: Permanent
Overview
An exciting opportunity has arisen for a CE Application Analyst to join a forward-thinking organisation’s Dynamics 365 Customer Engagement (CE) team. This role is ideal for someone who is passionate about leveraging innovative solutions to enhance customer experience and drive business success.
As part of a collaborative and dynamic team, you will play a key role in supporting, analysing and optimising applications within the Dynamics 365 CE environment.
Key Responsibilities
* Provide application analysis, support and deployment within Microsoft Dynamics 365 CE.
* Troubleshoot and resolve application-related issues promptly and efficiently.
* Collaborate with cross-functional teams to deliver enhancements and improvements to the customer engagement platform.
* Identify opportunities to improve processes and system performance.
* Stay up to date with evolving technologies and recommend best practice solutions.
Skills & Experience
* Strong proficiency in Microsoft Dynamics CRM/Dynamics 365 CE (Customer Engagement).
* Hands-on experience in application analysis, deployment and troubleshooting.
* Excellent communication and interpersonal skills for effective team collaboration.
* Strong problem-solving abilities and a proactive approach to challenges.
* Commitment to continuous learning and keeping abreast of system updates and advancements.
Benefits
* Competitive salary (dependent on experience).
* Comprehensive medical and dental insurance plan.
* Pension contributions.
* Ongoing training and professional development opportunities.
* Support for participation in charity and community initiatives.