The CAFM Manager is responsible for the management, configuration, and optimisation of the organisation's Computer-Aided Facilities Management (CAFM) system. The role ensures that the CAFM system supports operational efficiency, data accuracy, and effective facilities management. This position plays a critical role in integrating technology within our facilities operations to achieve strategic business objectives.
Main Duties:
* Oversee the configuration, operation, and maintenance of the CAFM system.
* Act as the primary point of contact for CAFM-related queries and troubleshooting.
* Liaise with software vendors and IT teams to resolve system issues or implement upgrades.
* Manage and maintain accurate records of all facilities-related data, including assets, maintenance schedules, space usage, and equipment.
* Monitor KPIs to ensure facility management activities are on track and within budget.
* Provide user support and training to facility management teams on how to effectively use the CAFM system.
* Carry out assurance activities to ensure process/workflow adherence and data accuracy.
* Generate and analyse reports on space utilization, maintenance activities, and operational performance.
* Collaborate with operations teams to identify workflows and processes that can be enhanced through CAFM.
* Continuously identify opportunities for process improvement within the facilities management workflow.
* Ensure related processes are documented and required training is provided to operations staff and contractors in the use of the CAFM system.
What we are looking for:
* Knowledge and experience of CAFM software (e.g., Archibus, Planon, FM:Systems, Maximo), along with IT and data management skills.
* Experience in mobilisation of new contracts within CAFM systems.
* Industry relevant experience in delivery of multi-disciplined FM contracts.
* Strong communication skills for training users and liaising with other departments and vendors.
* Good analytical skills to identify issues, find solutions, and make data-driven decisions.
* Existing technical qualification in Electrical/Mechanical engineering.
* Extensive understanding and use of Office 365 applications.
Benefits:
* Virtual GP service for you and your household.
* Financial wellbeing assistance through Salary Finance, including early access to earned wages and loans.
* Flexible lifestyle benefits via our platform, Choices, including extra holidays, insurance, dental, and technology purchases.
* High street discounts, cycle-to-work scheme, life cover, pension contributions, and share plans.
* Recognition programs with cash prizes and awards.
Our success is a direct result of our people. We offer diverse training and development opportunities to support your career growth.
About Mitie:
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, healthcare, and education sectors.
Our diversity makes us stronger.
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