Operations Generalist – Financial Services 🏦
Location: Southampton (Office-based initially, hybrid after probation)
Team: Operations Hours: Full-time, 37.5 hours/week
Looking for a role where no two days are the same? 🚀
We’re supporting a fast-growing financial services business in Southampton in their search for an adaptable Operations Generalist. This is a broad role covering multiple areas of the customer journey and business operations — ideal for someone who thrives on variety, can hit the ground running, and is excited to grow into a long-term career. 🌱
What you’ll be doing:
* Get involved across pre-payout origination, post-payout servicing, complaints, marketing, and customer journey 🧭
* Handle ad-hoc requests and support day-to-day business operations 🛠️
* Use data to interpret trends and improve processes (Excel/SQL skills expected; R and stats modelling a big plus) 📊
* Work closely with teams across the business, ensuring smooth collaboration 🤝
* Adapt to shifting priorities while building depth in areas of personal interest 💡
About you:
You’re proactive, adaptable, and a natural team player. Ideally, you’ll bring:
* Solid experience in financial operations (beyond entry-level/graduate roles)
* Broad knowledge across customer journey and operational processes
* Strong analytical skills — Excel and SQL are a must; R/statistics is a bonus ✨
* Flexibility to balance multiple tasks and priorities
* Excellent communication skills, with a friendly and approachable style 🗣️
* Enthusiasm to learn and develop into a more senior role over time
🎁 What You’ll Get
This is more than a job - it’s a chance to build a career in financial services while shaping the way operations run. You can expect:
* 💰 Competitive salary (£40,000–£55,000) and annual bonus
* 📈 Clear opportunity to grow into a senior role
* 🏖️ 25 days holiday + bank holidays (rising to 28)
* 🏥 Private medical insurance (Bupa)
* 💻 Hybrid working after probation (flexibility considered case by case)
* 🧘 Mental health and wellbeing support
* 🚴 Cycle to work scheme
* 👪 Family leave, life insurance, income protection
* 🎉 Team socials and casual dress code
* 🌟 A collaborative, supportive team culture
Sound like your kind of challenge? Apply now and bring your adaptability, analytical skills, and team spirit to a growing financial services company in Southampton where variety is the norm and development is part of the journey. ➡️