Job Description
Student Advice Officer
Full time or part time hours considered, permanent
Based Horizons (Reading, Berkshire) with up to two days per week working from home
Salary £27,000 FTE pa plus benefits
An opportunity has arisen for someone skilled in verbal and written communication, and dedicated to providing high quality customer service, information, and advice, to join our busy Student Advice team. This team directly supports students and aims to remove any barriers they experience to their learning and success. You will support students by problem-solving with them, providing information and advice, and helping them to access University resources and services.
This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience.
Your accountabilities and responsibilities include:
1. Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements
2. Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required
3. Initiate formal student referrals to relevant University suppo...