Customer Experience Representative Overview A great opportunity to join a leading, successful, award-winning insurance company in central York Offering amazing benefits, excellent starting salary and room to progress your career. We are looking to recruit passionate and enthusiastic Individuals to join our thriving Customer Service Team! You will be working within a dynamic team in a modern and exciting office, providing support to the companies vast and interesting client base. Benefits £25 000 per annum plus end of year bonus of circa £2K Great start date - 27th May so you get to enjoy a long bank holiday weekend and a nice 4 day week on your first week :) AMAZING Working hours 9am - 5pm Monday to Friday Hybrid working once training complete. £350 towards a gym or sports membership of your choice £300 festive hamper (choose from luxury food and premium wine) Medical coverage 25 days holiday with opportunity to buy 5 extra days holiday. 2 'You’ Days - Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show Sharesave scheme Pension, critical illness cover, life assurance Responsibilities Dealing with incoming calls and all general enquires for our small business customers Providing the very best customer service and delivering an honest and helpful service Dealing with queries and helping to resolve sometimes difficult or sensitive situations Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products Understanding the customers needs in order to deliver the right quotation Working on the CRM system to update information Working towards targets and KPI’s Qualifications Excellent communication skills - It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner. Organisational skills. Experience working towards KPI’s Working as an individual and part of a team