To work as part of a team caring for people at home at the end of life that are eligible for Community Support service and support their families. To take the lead role on shift and be able to take the initiative in assuring the dignity, comfort and care of patients and families. To provide leadership to Community Support Workers (CWS) on shift and where necessary ensure (without breaching confidentiality) that each patient/family carer knows in advance if their time of their visit might be delayed because of unexpected events at the previous visit To build rapport quickly to gain confidence and trust, taking direction from the team co-ordinator, the patient and family carers, in order to assure dignified, safe personal care on every visit To be friendly, open, trustworthy and competent to give intimate personal care, practical and emotional support and to prompt concordance with prescribed medication working alone, and as part of a team To assure continuity of care through effective handover ensuring that you have picked up the necessary information to deliver care in a patients home To observe and report changes in symptoms, condition and circumstances entering this information accurately in the care plan in the home, and notify other professionals as detailed in that care plan Update care notes in the patients home and update the Hospice of St Francis electronic care records accurately and in a timely fashion To be responsive and flexible in meeting the needs of patients and families within the agreed care plan Ensure patients and families are aware of and can benefit from other Hospice services as appropriate To undertake duties without direct daily supervision working within broad procedural guidelines Work as part of the wider team at the Hospice of St Francis ensuring continuity in outstanding care To be responsive and flexible in meeting the needs of patients and families within the agreed care plan To work on the Inpatient Unit as and when required, and where this is in the best interests of patients, and the service as a whole