Job Title: Revenue Assurance Officer - Self-Pay
Location: Prestatyn, North Wales
Annual Salary Up to £28,099.50 (Dependant on Experience) plus bonus up to £250 per month
Shifts: Full Time (37.5 hours), Monday-Friday, 9AM-5PM
Permanent
We are looking for a Revenue Assurance Officer to join our Revenue Assurance team based in Prestatyn. Reporting to Self Pay Team Leader, the candidate will assist the group wide management of recording, resolution and payment of accounts that remain unpaid following treatment by the payor or accounts in a credit status. The role will involve frequent interaction with facility staff and Senior Management, Clinical Teams and, internal and external teams to assist in the resolution of the accounts.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Contact Centre team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.
What you’ll do:
1. Contacts & resolves underpaid claims relating to bulk issues identified with specific self-funding patients
2. Performs appropriate follow up with Payer and gains commitment for payment.
3. Identifies and communicates contract related issues to Contracts leadership as appropriate.
4. Collaboratively works with 3rd party debt collection agency for self pay invoices
5. Reviews self pay invoices that are on hold status due to queries/complaints
What you’ll bring:
6. Very strong interpersonal skills and demonstrated ability to build relationships and partner with stakeholders up to senior management level.
7. Team player and ability to build effective working relationships
8. Working collaboratively (rather than competitively) with others to achieve a common goal.
9. Experience of presenting financial information to non-finance professionals
10. Ability to demonstrate high level of enthusiasm and a proactive attitude.
11. Demonstrated analytical skills and excellent computer/systems skills with demonstrated spreadsheet and database expertise
12. Demonstrative IT skills within MS office to include Excel
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Specialist Revenue Assurance Officer you’ll be eligible for:
13. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
14. Private Healthcare Insurance for treatment at our leading hospitals
15. Private pension contribution which increases with length of service
16. Season Ticket Loan and Cycle to Work scheme
17. Group Life Assurance from day one
18. Critical illness cover
19. Enhanced Maternity and Paternity pay
20. Corporate staff discount for all facilities including Maternity packages at The Portland
21. Comprehensive range of flexible health, protection and lifestyle benefits to suit you
22. Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
23. Unique and Individual: We recognise and value everyone as unique and individual
24. Kindness and compassion: We treat people with kindness and compassion
25. Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
26. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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