Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success. We currently have an opportunity for an Aged Debt Collections Team Leader to join our team based in Bournemouth. Joining us on a full-time permanent basis, you will receive a competitive salary of £31,341 per annum plus excellent benefits. About the roleThe Aged Debt Collections team leader role is to contribute to the financial viability of PWS through reviewing complex aged debt and collecting payments and applying the appropriate intervention for each commercial customer to maximise the level payments collected.
What you’ll be doing:
1. You will be the first point of contact for all Debt staff along with providing support and guidance in all areas of their role.
2. Ensuring that all daily tasks are completed through monitoring and workflow management.
3. Building and inspiring a team to achieve elevated resolutions of ageing debt with a high standard of customer service.
4. To support the team to deliver an exceptional cash collection and account resolution, payment processing and debt recovery process for all customers across PWS.
5. Motivate and inspire the team, using appropriate training methods and engagement activities to investigate and action overdue accounts.
What we are looking for:
6. Previous experience of working in credit management and/or collections in a supervisory capacity.
7. Able to demonstrate understanding of litigation process and a sound understanding of business goals and objectives.
8. Provide excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations
9. Educated to GCSE, grade A-C or equivalent
What's in it for you:
10. Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
11. In return, we offer an excellent range of benefits including:
12. Generous holiday allowance plus bank holidays
13. A discretionary Bonus
14. Competitive Contributory Pension
15. Share-save Scheme
16. Various health benefits
17. Wellbeing support programmes
18. A range of Group Discounts
19. Cycle to Work Scheme
20. Financial support services
21. And plenty more!
Closing Date: Friday 7th November 2025Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.