Job Description
Housing Officer - Salary £38,058 - £41,442pa
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding, and health and well-being on issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.
We develop a holistic picture of each resident to be the principal point of contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.
The post holder will act as the primary contact for a specific area, estate, or group of residents to ensure the environment and conditions are maintained to a high standard.
We are a motivated and high-achieving team seeking 2 additional Housing Officers with tenancy management experience to join our busy team.
The role is both challenging and rewarding, involving maintaining excellent service by working with partners and internal/external services.
The post holder will report to the Senior Housing Officer and will be responsible for:
1. Establishing and maintaining effective working relationships with colleagues to ensure a team approach, meeting performance indicators.
2. Engaging with internal and external agencies to support tenants, reduce homelessness, and deliver seamless services, including partnership with Neighbourhood Sustainment, Income Management, Adult Social Care, Children’s Services, and Mental Health.
3. Building strong partnerships, determining risks, and supporting vulnerable residents, including mental health, domestic violence, drug/alcohol misuse, and disabilities, through multi-agency meetings.
4. Working with internal departments on casework regarding breaches of tenancy conditions, including ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborating with stakeholders to deliver excellent tenant and leasehold management and support sustainable tenancies and neighborhoods.
6. Working with the Income Team to address arrears and support vulnerable residents.
Applicants should have experience in social housing, tenancy management, or similar roles, dealing with complex casework and developing relationships with stakeholders. Good tenancy, housing, and leasehold advice, along with compliance knowledge, are desirable.
* Proven success in multi-agency working, outcome-focused, with excellent communication, negotiation, and problem-solving skills.
* Excellent IT skills, especially Microsoft Excel.
* Customer-focused, able to interpret complex legislation, meet deadlines, and work on operational projects.
* Must hold a full UK driving license and have access to a vehicle.
For an informal discussion, contact Sanna.Shahzada@havering.gov.uk or Jennifer.Aneto@havering.gov.uk.
The closing date for applications is 30/06/2025. Early closure may occur due to high interest. Successful applicants will be notified; interview date to be confirmed. For assistance, contact the Recruitment Helpdesk at 01708 432770.
Please view the Job Profile.
Additional Information
We value diversity and are committed to equal opportunities. The London Borough of Havering is responsible for safeguarding and promoting the welfare of children, young people, and vulnerable adults, and may conduct DBS checks for relevant roles.
Please attach a supporting statement explaining how you meet the role criteria, no more than two A4 sides. Ensure all personal information is removed to support anonymized recruitment.
About Us
Havering offers excellent transport links, extensive regeneration, and abundant green space. It is a hub for startups, expanding businesses, and industries such as construction, logistics, engineering, and manufacturing. Discover why you should work for Havering Council.
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