Insourcing Operations Coordinator
*Please note, this is a fixed term contract of 6 months*
At Healthcare Business Solutions, we offer and provide numerous healthcare-based solutions to a variety of clientele. Whether it be patients, clinicians, or corporate businesses, we are always innovative. As an Insourcing Operations Coordinator you will coordinate and monitor Insourcing projects for HBSUK at NHS Trusts alongside an Operations Manager. You will be an excellent communicator, very organised and have experience of successfully managing complex data. EDUCATION, QUALIFICATION AND TRAINING
~ Experience of working in a team role within an NHS trust or healthcare business.
Very high degree of ‘attention to detail’ – meticulous in data capture and admin
Flexible approach to change management and problem solving.
Knowledge of clinic and theatre team set up and throughput expectations.
Good IT skills (Excel)
EDUCATION, QUALIFICATION AND TRAINING
~ Excel training
Experience working within an Acute Hospital environment in the NHS
Willing to travel on a UK-wide basis.
Acts on own initiative with the appropriate level of supervision
Operations Management: Working closely with the Operations Managers to ensure effective running of HBSUK operating lists and/or clinics. Coordinating relevant information alongside Operations Manager to mobilise new projects and services using mobilisation plans and liaising with customers. Rota Management : Liaising with the recruitment team on requirements for new projects, service expansions and linking with the onboarding process to deliver positive outcomes and swift mobilisations. Sending staff booking confirmations and booking reminders of booked shifts. Coordinating activity forecasting, to ensure visibility internally of upcoming and completed activity per project. Producing and updating MI reports for projects, to show the performance of HBSUK activity against agreed KPI’s. Ensure all staff are fully onboarded before commencing activity, by managing the weekly Onboarding report, escalating concerns to the appropriate Operations Manager.
~ Responding accurately and swiftly to all stakeholders, escalating any concerns to Operations Manager
~ Reporting complaints and incidents via the relevant internal systems and contribute to any investigations for swift conclusions. Highlighting any patient and customer feedback to the Operations Manager, proactivity obtaining regular feedback for all insourcing projects
~ Following HBSUK Policies, Procedures, Pathways and Protocols, and if required, contributing to continuous development of such. Deputising for Operations Manager where appropriate.
We are committed to building a diverse team of HBSUK who are smart, nice, and get things done where everyone at HBSUK is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all HBSUK employee's belong and thrive.