Full time | Civic Recruitment Limited | United Kingdom
Posted On 16/04/2026
Job Information
Technology / IT / Internet
City Sutton
Province Sutton
Postal Code CR44
Job Description
6 Month Contract With A Local Authority
Job Purpose
The Business Analyst acts as the key link between business stakeholders and technology teams, ensuring IT solutions meet business needs. The role involves eliciting, analysing, documenting, and validating requirements, particularly for systems such as Mosaic (social care case management). The post-holder will analyse current processes, define future improvements, and support delivery across the full requirements lifecycle to ensure solutions are fit for purpose and aligned with organisational goals.
Key Responsibilities
* Lead requirements gathering through workshops, interviews, and analysis.
* Analyse and validate stakeholder needs, resolving conflicts and clarifying true business requirements.
* Document, prioritise, and manage requirements throughout the project lifecycle.
* Analyse current (“as-is”) processes to identify inefficiencies.
* Design and model improved (“to-be”) processes aligned with business objectives.
* Validate and gain stakeholder approval for proposed process changes.
* Act as the primary liaison between business, IT, and support teams.
* Clearly communicate requirements, changes, and solutions to stakeholders.
* Facilitate shared understanding and stakeholder buy-in.
Requirements
* Proven experience as a Business Analyst in technology-driven environments.
* Strong knowledge of business analysis methodologies (e.g., BABOK).
* Experience in requirements elicitation, documentation, and management.
* Proficiency in business process mapping/modelling (e.g., BPMN).
* Strong analytical, problem-solving, and data interpretation skills.
* Excellent communication and stakeholder management abilities.
* Experience with social care systems (e.g., Mosaic).
* Experience working in Agile/Scrum environments.
* Familiarity with tools such as Jira or Azure DevOps.
* Knowledge of data/reporting tools (e.g., SQL, Business Objects, Looker Studio).
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