Product Operations ExecutiveRef: HF 24083Location: Penrith, Cumbria (with hybrid working for part of the week)Contract: Permanent - 37.5 hours per weekSalary: £24,150 - £27,300 per year depending on experienceJob Brief:Our Product Operations Executive will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content.The role:Managing the smooth, accurate and efficient administration of holidaysLiaising with holiday leadersRespond to leader enquiries and provide them with technical supportProducing on brand resources such as maps and route directions from information supplied by partnersProviding accurate and up to date despatch documents and resources for leaders and tour managersLiaising with a range of ground agents and leaders to obtain up to date informationMaintaining and updating holiday programmes and transport requirementsEnsuring equipment and resources are in placeTicket & admission bookingsGuest queriesMaintaining accurate records of operating costs, ensuring holidays operate within budgetCreating, updating and proofing marketing materials including website, guest trip notes, brochures and intranetWorking with other teams within the companyBuilding relationships, maintaining regular communication, liaising with and influencing our internal and external partnersAssisting with the organisation of and participation in leader conferences, staff training sessions etc.Review Leader reports and guest questionnaires, following up on quality issues with Field Advisors and suppliersWork with the Product Creation Team and Field Advisors to coordinate ideas for holidaysOther duties as and when requiredVisiting new and existing holidays as appropriate.About you:Self-motivated and hard working with attention to detailTime management with the ability to manage projects and meet deadlinesAbility to reply quickly to issues as they ariseAbility to think creatively, strategically and apply research findingsA flair for communicating a passion for our holidays, both internally and externallyA keen interest in walking and leisure holidays and knowledge of the best walking areasMap reading skillsExcellent people skills, particularly for communicating with external suppliers and walk leadersPassion and enthusiasm for travelAbility to work with others as part of a team. With a ‘can do’ attitude.Ability to form strong trusting relationships with suppliers and volunteer leadersCommercial awarenessStrong written and verbal communication skillsStrong IT skillsThe role is predominantly office based, with very occasional requirement to travel to our holiday destinations, as well as conferences and training eventsPrevious experience of working in the travel or activity industry is desirable Company Benefits:Pension contributions with AvivaComprehensive medical benefits package with MediCashAnnual familiarization visit at any of our country houses for you and your family (after 3 months)Free on-site car parking28 days holiday inclusive of bank holidays, rising to 33 days after two years (pro rata for part time contract)One paid day each year to volunteer at a charity of your choiceExclusive discounts at several outdoor equipment storesExclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)· Free professional training and development coursesCycle to work schemeAbout the company:HF Holidays have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Special Interest holidays to over 70 destinations all over the world.We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 16 country houses around the UK, all in National Parks or areas of Outstanding Natural Beauty.We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors’This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.