Our hotel The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
Lead the spa reception team ensuring consistently high standards of guest service
Welcome hotel guests and spa visitors with a professional, luxury-focused approach
Be the first contact and provide a flawless welcome to our discerning guests
Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience
Oversee daily spa reception operations, including opening and closing procedures
Coordinate closely with manager, therapists and other departments to ensure seamless guest experiences
Handle guest feedback, concerns and service recovery with discretion and professionalism
Support spa management with daily reporting, guest metrics and revenue tracking
Maintain immaculate reception and retail displays in line with hotel brand standards
Act naturally in all your communications
Be the friendly, confident face behind our spa reception desk
Offer our guests a warm, intuitive, and personalised greeting
Be knowledgeable of the hotel and our products
Ensure compliance with hotel policies, procedures, and safety standards
Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products
Work closely with all departments to create a seamless and unique experience for our guests
Who are we looking for We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
High personal and professional standards
Excellent communication skills with colleagues and guests
Good practical knowledge of the role and product
Enthusiasm for learning and personal growth
A passion for delivering service excellence
Genuine pride in their work
Team spirit and trustworthiness
Positive and professional demeanour in all interactions
Exceptional presentation skills
Teamwork to ensure seamless service
Why work with us Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme
£30k expected package (£26k salary plus discretionary service charge)
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
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