Service Desk Analyst, O365, SCCM, Win11, Hybrid
Our client, a leading and reputable organisation, is looking to hire a Service Desk Analyst to provide 1st and 2nd line support for all Incidents and Service Requests.
This is a hybrid role that requires support to be provided face to face onsite as well as providing remote support.
Hybrid working - 3 days per week on site.
Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.
General responsibilities
* Supporting IT Services (Incident Management / Request Fulfilment)
* Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed.
* Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve IT issues.
* Knowledge of and experience working within depts. utilising Change Management and Problem Management.
* Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users.
* Maintain good working relationships with end users and departments within the organisation.
Technical skills
* Relevant experience in a similar Service Desk support role
* ITIL
* Windows 11 support and installation
* MS Office and Office 365 skills
Client patching and collect...
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