Job Description
We are looking for a driven Reservations Team Leader (Full-Time) to join us at Kimpton Charlotte Square Hotel and InterContinental Edinburghs Cluster Commercial Team!
If you are someone who has experience from working in a Reservations department in a hotel or a Front Desk team leader at a hotel, this could be the role for you!
You will earn £14.66 per hour, which is equal to £30,500.00 salary, plus on target bonus of up to 10%
InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotlands first Le Petit Beefbar Restaurant.
You can have a sneak peak of the hotel at our instagram page @intercontinentaledinburgh
Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa we cover it all!
Check out our Instagram page @kimptoncharlottesquare
As a Reservations Team Leader, you will play a pivotal part in ensuring the smooth operation of our reservations department, supporting the Reservations & Groups Manager in driving standards and monitoring performance. You will handle individual bookings, liaise with clients, and ensure that all reservations and related details are accurate and up to date. Additionally, you will identify further sales opportunities and contribute to revenue growth.
Your key responsibilities will include:
* Assisting the Commercial Office Manager in maintaining departmental standards and monitoring performance.
* Managing individual reservations efficiently while ensuring accuracy and maximising occupancy.
* Providing a high standard of service and handling special guest requests effectively.
* Ensuring all relevant booking systems, including OTA extranets, are consistently updated.
* Reviewing all reservation correspondence before guest arrivals to ensure accuracy.
* Completing daily and weekly reservations tasks to maintain smooth operations.
* Upselling room revenue and F&B outlets to maximise revenue.
* Identifying further sales opportunities and leads.
* Ensuring compliance with IHG and UK Managed Hotels' standards and procedures.
Were looking for someone who:
* Has previous experience in a Reservations or Front Desk team, preferably within a 4 or 5-star hotel or destination venue.
* Has a high level of attention to detail to ensure accuracy in reservations and occupancy optimisation.
* Has excellent communication and organisational skills, with the ability to build strong client relationships.
* Is proactive in identifying upselling and revenue opportunities
* Works collaboratively within a team to enhance our guest experience.
So why work for us (aside from joining an awesome team)? Well, look no further! We can offer our Reservations Team Leader
* Financial security - £14.66 per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* Growth and development extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
* Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
* Wellbeing generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
* Hotel specific benefits complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.
Does this sound like a team youd love to be a part of? Apply today to join us as a Reservations Team Leader!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe in creating a diverse and inclusive workplace where everyone has the same opportunities to develop and grow. All applicants and colleagues are considered without regard to race, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, or any other characteristic protected by law.
As the worlds first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youd like to embrace a world of opportunities, wed like to welcome you to the worlds most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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