Operations Manager
London (Hybrid Working)
A benchmarked salary between £43,050 and £49,350, based on your level within our progression framework.
Who we are
Born Social is a global social media agency that brings social-first thinking to the brands of tomorrow.
For the last 10 years, we’ve helped brands navigate and harness the chaos of social, bringing method to the madness. From household names like Guinness, Ferrero, and Ford to the next generation of big brands like Smirnoff, ASDA, and Captain Morgan.
As a proud B Corp, we care about People, Planet, and Profit in equal measure. We work hard to attract, retain, and develop the best social-first talent in our industry, creating a business and culture for them to thrive in.
We're an ambitious team of over 175 people across the UK & US, and we're growing fast. We are looking for a new Operations Manager to join our Ops team.
You will take responsibility for managing, scheduling, and optimizing resources across the agency. Working closely with our Operations Director, you will aim to balance team happiness, commercial success, and quality of work through sound decision-making.
This role is perfect for someone with a strong operational mind, great commercial awareness, and most importantly, a passion for people.
What you'll be doing:
* Resource Management: Working with the Operations team as the central point for all agency resource management and planning in response to project plans and growth requests, using our agency software, Productive.
* Allocation: Ensuring the right skill set and experience are matched and allocated to each brief and scope of work, with a consciousness for cost, and ensuring our gross margin targets are met.
* Data Accuracy: Ensuring our scheduled operational data in Productive is accurate and managed efficiently, following best practices.
* Freelance Management: Managing the processes and briefing of our freelance network to help scale the agency’s capabilities, collaborating with talent acquisition and network managers.
* Monitoring, Measurement & Reporting: Providing regular reports on key time metrics, freelance usage, and scheduling accuracy, drawing insights to support impactful change.
* Delivering Time Operations: Working with our Ops Director to ensure our time operations optimize commercial performance through hygiene, accuracy, and commercial awareness.
* Effective Processes: Driving efficiency in operational processes to enable accurate measurement of our time and management of scopes of work.
Who we're looking for:
* At least 2+ years of experience in a similar operational role, preferably in an agency.
* Excellent communicator with a collaborative mindset; understanding diplomacy, empathy, and tact.
* Organized, agile, with an eye for detail; able to work at a fast pace and keep data up-to-date.
* A problem-solver who wants to take ownership and implement new processes to improve the agency.
* Good understanding of various software and strong Excel skills.
* Driven and ambitious: eager to help shape our business operations over the next few years.
Our values:
We look for people who share our values and can add to our culture:
* See Challenge as Opportunity: about our attitude, not optimism or love for challenges.
* Say It Simply: honest, clear, confident communication.
* Do What You Say: maintaining trust and reputation.
* Make Each Other Better: fostering collaboration and development.
* Consciously Contribute: growing right, focusing beyond ourselves, committed to doing what’s just.
Everyone's welcome:
We celebrate diversity and are an inclusive employer. Applications are welcome regardless of race, religion, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We go beyond compliance to build a stronger, more creative work environment.
A day in the life at BornSocial:
Visit Day of Wrk to see what daily life is like in roles like Social Media Managers, Motion Designers, and Account Managers.
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