To take responsibility for the service standards of the Reception & Night team, working closely with the Head Housekeeper to ensure brand standards are maintained. To maintain maximum profit through rate management. This is a full time role. Education & Experience Minimum of 2 years’ experience in a Front Office environment at management level, preferably within a hotel. Knowledge of Central Reservations Systems. Experience of working within structured team environment and able to demonstrate effective influencing skills. Excellent communication and customer service skills. Highly motivated, enthusiastic and good team player. Experience managing and developing a team Accountabilities Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction. Anticipate guests needs where possible and react to those needs to enhance guest satisfaction. Deals with guests promptly upon arrival and departure, as per Company standards for check in and out procedures. To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest. Ensure that company and legal standards for cleanliness are maintained within the department. To carryout, reviews and updates where appropriate, all Reception, Night Porter and Housekeeping procedures, as per Company policy. Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times. Ensure that the reservations are carried out to company standards. To maximise revenue by following rate level management principles. Ensure the teams professional appearance and manner to all visitors, resulting in positive PR both internally and externally. Be aware of your responsibility for the security of guest and hotel property. Ensure that the team performs all guest accounting functions according to the hotels policies and procedures. Prepare, check and monitor department rotas to ensure they are in line with set budgets and meet the service and business needs. Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards. Maintain financial awareness and understanding of how the role impacts on the hotel’s profit and loss account and the company’s business as a whole. Control department’s costs through correct storage and distribution of supplies. Carry out Duty Manager responsibilities in order to support the Hotels business needs. Benefits On site staff parking Use of hotel gym (during off peak hours) Range of staff incentives