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Customer Service Administrator, Nottingham
Client: RELOcruitment Ltd
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
RELOcruitment is delighted to be working alongside an award-winning Removals & Storage Firm that provides professional removals and storage solutions globally.
They are seeking a Move Manager to join their team in Nottingham.
The ideal candidate will have strong Customer Service experience. Industry experience is beneficial but not essential.
The successful candidate will be the first point of contact for customers, inspiring confidence in the company with excellent communication and problem-solving skills.
Responsibilities:
* Respond to customer inquiries via phone, email, and live chat professionally and promptly.
* Own responsibility for the customer’s experience throughout their moving journey.
* Provide accurate information about products and services, addressing customer needs and concerns.
* Maximize revenue through upselling optional products and services.
* Maintain high customer service standards and meet KPIs.
* Problem-solve to achieve positive customer outcomes.
* Collaborate with team members to improve customer service processes.
* Follow up with customers to ensure satisfaction.
* Stay updated on product knowledge, company policies, and industry trends.
Key Areas of Focus:
* Manage all incoming calls and inquiries effectively.
* Record clear and accurate customer information.
* Convert initial inquiries into quotations.
* Promote the company brand and encourage reviews.
* Meet productivity targets for the number of moves managed.
* Control costs through excellent customer interactions.
* Ensure post-move customer satisfaction.
Ideal Skills & Experience:
* Customer-centric attitude.
* Active listening, empathy, and understanding.
* Excellent communication skills.
* Efficiently manage customer queries.
* Enthusiastic, self-motivated, and positive.
* Organizational skills with the ability to prioritize and multitask.
* Flexible and adaptable to change.
* Time management skills and ability to work under pressure.
* Driven to complete tasks to high standards and achieve results.
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