Overview
Here at Dunelm, we have an exciting opportunity for a Driver's Mate to join us in our Bristol Depot.
You will play a critical role in the customer experience; no two days will be the same and you will need to adapt to changes as they occur.
What you'll be doing
* Contributing to the overall customer experience, via effective communication and displaying of outstanding levels of customer service.
* Time keeping is key to ensure the customers have a great experience.
* Use of PDA (phones) to call and communicate to our customers in a friendly and professional manner.
* Helping the delivery drivers with reversing and banksman to ensure we and 3rd parties are always safe.
* Adhering to health & safety regulations within the working environment.
* While delivering, the customer experience is key, to ensure we offer our services such as “Room of Choice” and “Taking the packaging away”.
* Assisting the Warehouse / Office teams with loading / unloading or any reasonable request.
* This role has set early start times, and you are back at base most evenings for 17:00.
* The rotas we work give you long and short weekends on a rotation.
What we'll look for in you
For the role you will ideally have:
* Previous distribution experience.
* Excellent PDA/Phone skills.
* Experience in dealing with both customers and drivers in a clear and calm manner.
* Ability to build effective working relationships with different colleague groups.
* Ability to adapt to changing business needs in a positive way.
* Being flexible in your approach and able to adjust to the needs of the business when required.
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