Role Overview
The Warehouse Optimisation & Product Manager is responsible for driving operational excellence through process improvement, data‑led decision‑making, and the implementation of innovative warehouse technologies (e.g., WMS, automation, analytics platforms).
Key Responsibilities
* Analyse current warehouse processes (receiving, picking, packing, shipping, inventory control) to identify inefficiencies and bottlenecks.
* Develop and implement strategies to improve throughput, accuracy, and cost‑effectiveness.
* Lead continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
* Establish, monitor, and refine KPIs such as order accuracy, pick rate, fulfilment time, and space utilisation.
* Standardise operational best practices and SOPs across all warehouse locations.
* Develop slotting and storage strategies in conjunction with the use of storage media to maximise storage density and operational efficiency.
Product & Systems Management
* Own the roadmap, implementation, and optimisation of warehouse management and automation systems (WMS, ERP integrations, dashboards, robotics).
* Collaborate with internal IT and external vendors to design scalable, efficient, and tailored technology solutions.
* Gather and translate operational feedback into actionable system improvements and feature development.
* Lead system testing, training, and change‑management activities to ensure smooth adoption and measurable ROI.
Data & Reporting
* Design and maintain analytics dashboards and reports to monitor performance against key metrics.
* Conduct root‑cause and trend analyses to identify operational risks and opportunities.
* Deliver regular insights and recommendations to leadership, enabling strategic decision‑making and continuous optimisation.
Customer
* Partner with Customer Solutions Teams to deliver comprehensive and compelling RFQ responses.
* Translate customer requirements into tailored operational and technology‑based solutions.
* Collaborate with IT to integrate customer‑driven technology initiatives.
* Attend Customer QBRs to present performance data, discuss continuous improvement initiatives, and identify cost‑saving opportunities.
* Drive new business and warehouse utilisation.
Leadership & Collaboration
* Partner with cross‑functional teams (Customer Solutions, Operations, Transport, and IT) to align on efficiency and technology goals.
* Lead workshops and training sessions to embed a culture of continuous improvement within warehouse teams.
* Act as the bridge between warehouse operations, technology, and product development.
* Mentor and develop staff in the use of analytics and data‑driven decision‑making.
Qualifications
* Bachelor’s degree in Supply Chain Management, Operations, Engineering, or a related field.
* Minimum 5 years’ experience in warehouse operations, logistics, or supply chain management.
* Proven success in process improvement and / or warehouse systems management.
* Track record of implementing automation, WMS, or efficiency‑driven technologies.
* Proficiency in data analytics tools and project management methodologies.
* Strong analytical and problem‑solving skills with a data‑driven mindset.
* In‑depth understanding of warehouse workflows, logistics, and operational optimisation.
* Hands‑on experience with WMS, ERP, and business intelligence tools (e.g., Power BI, Tableau).
* Excellent communication, stakeholder engagement, and presentation skills.
* Ability to lead cross‑functional projects across technical and non‑technical teams.
* Knowledge of Lean, Six Sigma, or related continuous improvement frameworks (certification preferred).
* Strong project and change management experience (Agile, PMP, or Prince2 desirable).
* Flexible and adaptable with the ability to travel globally if required.
Benefits
* Competitive salary.
* Generous holiday with 25 days per year, plus UK public holidays and an additional day for your birthday.
* Contributory pension scheme, private health insurance and life assurance.
* Employee Assistance Programme.
* Free on‑site parking.
* Opportunity to grow expertise through ongoing coaching, training and development sessions.
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