The Snr Business Change Manager is accountable for the business readiness of any transformational led propositional, process or policy change across any area of the business (Retail, Garages, Support Centre, DCs or Customer Contact Centre). Through the Transformation Business Change framework and processes, they deliver the right impact assessment, considerations gathering, budget requirements and launch plan, to ensure business readiness before go live of any Transformational led business change. The change must be sustainable as it transitions to BAU through an implementation plan that is aligned to end user requirements. Working upstream with the broader transformation team and alongside key stakeholders, the Snr Business Change Manager leads to ensure all change aligns to the business case requirements. Responsibilities Owns delivery of the Business Change framework and processes that identify the impact of all transformation led process, policy or propositional change across any business area. Starting with the change impact assessment and including support for recommendations and sign off for business readiness ahead of launch Leads the alignment of end user requirement gathering and ensures measures of success are SMART and designed with end user considerations Identifies and engages the right Change Agent, Stakeholders or SME for each project / programme and ensures they plays an integral part in all proposed change, including the implementation plan Owns the budget requirements that enable business readiness at launch (e.g. training / engagement / additional SME) Attends project / programme working groups and / or steering meetings representing end user requirements Accountable for ensuring the customer and colleague process, policy or propositional change works end to end; including our web to site journeys, central support requirements and supporting the group customer handover Accountable for tracking all business readiness requirements, including flagging any risks to business readiness, supporting solutions where required and influencing at a senior leadership level to ensure the change is right for the end user Ensures any obstacles to change are mitigated to minimise disruption, by understanding key requirements of each business area through the Change Management processes Plays key role in the PIR, lessons learned gathering and measuring success post launch of the project / programme, including supporting recommendations for adjustments as necessary to achieve the desired outcome Works directly with the Transformation Op Excellence & Implementation team to define and deliver the implementation and comms plan that engages end users and embeds the change Accountable for the handover from project phase and hyper care to BAU. The handover must deliver a smooth transition to BAU for sustainability of the process, policy or proposition change Reports to the Head of Transformation Business Change and deputises in their absence in all meetings that span business change and transformation This person will be an experienced Change professional with experience working across a Retail or Service provider at a multi-site level and will ideally also the held a central role. This person will have project or programme management experience and be able to demonstrate examples of delivering macro-business change within a fast paced, high change environment. A successful leader, this person will have a track record of delivering results through influencing beyond their direct reports. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.