Are you hard-working, organised, and eager to learn? Join our growing Service Coordination team and start your career in a supportive, busy office environment. This role includes full training and a clear path to progress into a Service Coordinator position.
What you'll do
* Answer and direct phone calls and emails in a friendly and professional way.
* Support with scheduling engineer visits and keeping job details up to date in the CRM system.
* Assist with preparing and sending job sheets.
* Help order parts and materials under guidance from experienced team members.
* Prepare simple quotes and book deliveries or purchase orders.
* Build positive relationships with clients, suppliers, and colleagues by providing helpful updates.
* Provide general administrative support to the Service Coordination team.
Essential
* At least 1 year's experience in a service, scheduling, or administrative role (or similar transferable experience).
* Hard-working and eager to learn new skills.
* Clear and professional communicator; polite and confident on the phone and by email.
* Good organisation and attention to detail; able to manage tasks accurately.
* Competent with Microsoft Office.
* Positive, flexible attitude and able to stay calm under pressure.
Desirable
* Familiarity with Air Conditioning, Plumbing & Heating terminology and processes (training will be provided if not).
* Experience using a CRM system
Why join us
* Structured training & support; we'll teach you everything you need to know.
* Clear career progression; opportunity to grow into a Service Coordinator role.
* Friendly, supportive team culture.
* Competitive salary and benefits.
Job Types: Full-time, Permanent
Pay: Up to £27,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Free parking
* On-site parking
* Private medical insurance
* Referral programme
Application question(s):
* Have you ever used a CRM system before?
Experience:
* service, scheduling, or administrative role : 1 year (preferred)
Work Location: In person