Service Design Analyst (Hybrid - 50% in office) The Client Based in London my client are a prestigious Professional services organisation boasting a workplace with cutting edge people that is moving with the modern ways working. Named as one of the leading professional services organisations places to work for 3 times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. Job Overview The Service Design Analyst will play a critical role in supporting the organisations business professional transformation programme. This position focuses on collating and analysing service data, generating actionable insights, and supporting the Service Design at a portfolio level. Working with the Service Design Lead and functional areas: Support the development of the global portfolio framework, collating and drafting frameworks and templates Collate the requirements of services capturing user feedback and insights Bring together service details and information to input into service blueprints and interaction models Create and maintain templates to enable service design activities at an enterprise and functional level Analyse information and inputs to develop service catalogues Support workshop designs and facilitation activities to enable process mapping Analyse data to identify trends, gaps, and optimisation opportunities. Provide insights to inform decision-making at programme and project levels. Work across workstreams to support business readiness assessments and transitional activities Consolidate information from multiple sources and validate data integrity. Maintain documentation and input into change and communication activities to enable training, service playbooks and adoption of services Input into and consolidate service level impact assessments Experience: Strong analytical and problem-solving skills with experience in data interpretation. Experience in process mapping Familiarity with service design and operating model principles Experience in customer journey, persona or similar service experience mapping Proficiency in data visualisation tools (e.g., Power BI) and Excel. Excellent stakeholder management and communication skills. Ability to work in a fast-paced, transformation-focused environment. Experience within a complex professional services or corporate environment, operating globally with regional and local presence. Experience in operating model transformation or large-scale change programmes.