Our client is a well established manufacturing company in Alcester and they are looking for a Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems.The Customer Service Administrator key skills include:-
* Answer inbound calls to the business and direct them accordingly
* Organise transport and print delivery notes
* Provide cover for processing orders onto an ERP
* Respond to customer enquiries by email and telephone
* Progress orders with appropriate departments and notifying customers of their orders status.
* Respond to product information enquiries
* Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes
* Deal with return order requests and associated documentation as required
* Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
* Arranging for replacement products as appropriate
* Maintain thorough and accurate customer service records
* General administrative tasks on an ad-hoc basis
The successful Customer Service Administrator will have the following skills and experience.